Refund Policy

We want you to be happy with your purchase. These are the general principles for refunds.

1. When you can ask for a refund

• Duplicate payment, or an amount paid that differs from the order amount (for the excess portion).
• A paid plan could not be used normally for a prolonged period because of a fault on our side that we failed to fix within a reasonable time.
• An order was paid but the plan was not activated and we cannot activate it within a reasonable time.

2. When refunds are usually not available

• The plan has been activated and used (including consumed traffic allowance).
• Losses caused by your own actions (breach of the Terms, penalties from media platforms, poor ad performance and so on).
• Losses from sending to the wrong network, amount or address (on-chain transfers cannot be reversed).
• Promotional or bonus allowances and discounts.

3. How to request

Contact us through an in-app ticket or at our in-app support channel with your order number, proof of payment (transaction hash) and the reason.

4. Timing and method

We review requests within a reasonable time after receiving complete information. Refunds are returned by the original method (digital currency); network fees are borne by you and arrival time depends on the blockchain network.

5. Resellers and partners

For plans bought through a reseller, please contact your provider first; everything else follows this policy.

(This page is a generic draft; adjust it to your actual business rules and have it reviewed by legal counsel before launch.)